Clinical expertise and compassionate guidance that help you rise toward lasting recovery, one intentional step at a time.
Individualized treatment programs designed around your needs, supported by full-day therapeutic schedules and round-the-clock medical care.
Medically supervised detox and evidence-based addiction care that support your safety, comfort, and long-term healing.
Holistic and evidence-based therapies that strengthen emotional resilience, restore balance, and support whole-person wellness.
Access trustworthy educational tools, guides, and support to help you make informed decisions at every stage of recovery.
Connect with our 24/7 Treatment Advisors for clear guidance, fast admissions support, and help taking the next step toward recovery.
Admissions: Start Treatment at Mount Sinai
Calling Mount Sinai Wellness Center usually means you need real answers fast, not another brochure to read later. This page walks through exactly what happens between your first call and the day you arrive, so nothing catches you off guard.
Our team takes calls seven days a week, and treatment advisors are available around the clock. In most cases, we can verify your insurance the same day you reach out.
How Admissions Works
Call or Verify Your Insurance Online
That first call stays short and private. A treatment advisor wants to understand your situation: what substance is involved, how long it has been going on, and any medical conditions or prescriptions we should know about. You don’t need to commit to anything during this first call.
Prefer to skip the conversation for now? Submit our insurance verification form instead, and we will follow up with what your plan covers.
Confidential Pre-Assessment
Next comes a clinical pre-assessment, done over the phone in roughly 20 to 30 minutes. This is where we figure out the right level of care: whether medical detox needs to happen first, whether you need dual diagnosis care for a co-occurring mental health condition, and roughly how long your stay should be.
Travel and Arrival
Once your bed is locked in, we set an arrival time and sort out logistics together. Our Dahlonega facility is located about an hour north of Atlanta, with Hartsfield-Jackson as the closest major airport. On arrival, expect a medical evaluation, a review of your belongings and medications, and time to settle in before your program officially starts.
Your Treatment Plan
Your clinical team builds your treatment plan on day one, using your medical evaluation and assessment. This covers your starting point, therapy schedule, whether medication fits into your care, and what the early stage of your stay will look like. The plan is reviewed as you move through residential treatment and may shift as your needs change.
Same-Week Admission
Treatment advisors pick up the phone at any hour, every single day. Our admissions team specifically works Monday through Friday, 8 a.m. to 10 p.m., and weekends from 8 a.m. to 8 p.m.
Call early in the week, and you may be admitted within that same week. The factors are bed space, how quickly your insurance is authorized, and whether medical detox has to happen first. If, for some reason, we cannot admit you quickly, we’ll tell you that directly.
What to Bring
Pack what you’d need for several weeks away. Here is a practical starting list:
- Photo ID, insurance card, and any prescription card/s
- Current medications in their original labeled containers
- A written list of your medications and dosages
- Everyday clothing for 7–10 days, plus something warm for evenings
- Sturdy, comfortable shoes for walking around campus
- Alcohol-free toiletries
Some cash and a debit card, if you want them - All relevant contact details, such as your family, employer, or other professionals involved in your regular care
- Photos or a book, if that helps you feel settled
Leave behind: alcohol, unprescribed substances, anything alcohol-based, weapons, valuables, and anything sentimental you cannot risk losing track of.
Not sure about something specific? Ask when you call.
Paying for Treatment
Most major insurance plans cover medical detox and residential addiction treatment at some level. What that means for you depends on your specific policy, deductible, authorization rules, and network status.
We check your benefits directly with your insurer and lay out the results in plain language, including anything not covered, before you ever travel here. If your plan needs prior authorization, our team handles that directly rather than putting it on you. Self-pay is also an option.
For Families and Professionals
Families
Calling on behalf of someone else? We can walk you through the options, explain how the process works, and help you figure out how to bring it up with them, even if they have not agreed to anything yet. Plenty of first calls come from a parent or partner rather than the person who needs treatment, and we never assume you have already talked them into it.
Once someone is admitted, families stay involved through our family program, with the person’s consent. That means structured contact, education on what treatment actually involves, and support for the people at home, who are usually running on empty by the time treatment starts.
Referring Professionals
We take referrals from clinicians, therapists, employee assistance programs, attorneys, and treatment placement specialists. One call to a treatment advisor confirms level of care, bed availability, and insurance eligibility, and we coordinate clinical handover directly with our team so the person being referred does not have to repeat themselves. See our partnerships and referrals page for more.
Confidentiality
Federal law protects everything said during admissions, including the fact that you reached out at all. We never share information with an employer, family member, or anyone else without your written consent.
Calling about someone else? We will still talk through options and process, but we cannot confirm whether that person is or has been in treatment with us.
Insurance Coverage
Many insurance plans and Employee Assistance Programs (EAPs) cover medically necessary detox and residential programs. Our admissions team can verify your benefits and explain what’s covered before you start.
Don’t see your provider?
Call us at 800-353-4673 or verify insurance, and we’ll confirm your coverage.
Admissions FAQs
How Fast Can I Be Admitted?
Often within the same week, and sometimes faster. It comes down to bed availability, insurance authorization, and whether detox needs to happen first. Call (800) 353-4673 and we will tell you exactly where things stand that day.
What Should I Bring to Rehab?
ID, insurance card, current prescriptions in original packaging, clothing for 7 to 10 days, alcohol-free toiletries, and sturdy shoes. The full breakdown sits in the section above.
Do You Accept My Insurance?
We work with many major insurance providers, but can only confirm your coverage by checking your specific policy. Verify online or call (800) 353-4673.
Can I Refer a Patient or Client?
Yes. Clinicians, EAPs, attorneys, and placement specialists can call our admissions line directly to confirm level of care, bed availability, and coverage.
What Happens When I Call?
A private, no-pressure conversation with a treatment advisor, usually 10 to 15 minutes, covering your situation and your options. Nothing gets booked on that call unless you want it to.
Do You Offer Same-Day Admission?
Sometimes, a bed is open, and insurance clears quickly. It is worth a call to find out rather than assuming either way.
Admissions are open now. Call us at (800) 353-4673 for a completely confidential conversation, or verify your insurance online in about two minutes.
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